GestorMSP plans and pricing: free Connect, RMM, ITSM and PSA

Yes. GestorMSP Connect Free gives you remote access to up to 5 devices, with 1 concurrent user and 1 company, and commercial use is allowed from the first device. It does not expire, does not ask for a card, and sign-up requires an email address on your company’s domain. It is a remote-access-only plan, with no network discovery and no AI.

$0.30 per device/month + $15.00 per additional concurrent user. The plan includes 1 concurrent user and unlimited registered users. Example: 50 devices + 1 user = $15.00/month; 50 devices + 2 users = $30.00/month. Standalone Connect is remote access only, through Connect APP and RD Web, with no minimum number of devices.

We charge per concurrent user, not per session. The plan includes 1 concurrent user; each additional user costs $15.00/month. One user can open more than one session on the same device, within fair use. When the limit is reached, new connections are blocked with an upgrade notice.

Connect is remote access only: seeing and controlling the screen of computers. RMM adds monitoring, alerts, patches, scripts, automation and advanced security, and already includes Connect’s remote access. When Connect is purchased separately, billing is per device + concurrent user (1 included; +$15.00/additional). On RMM plans, remote access is included according to the plan. You can start on Connect and move to RMM from the panel itself.

ITSM costs $25.00 per user per month and PSA costs $29.00 per user per month. Both are billed per technician. ITSM is the service desk, with tickets, SLA, catalog, knowledge base and portal. PSA handles recurring contracts, hours, projects, billing and the customer portal.

Every sign-up through the website starts a 14-day trial with RMM, ITSM and PSA unlocked, limited to 25 devices and with no card. You get notices on D-7, D-3, D-1 and on the expiration date; if you choose a plan, the account migrates immediately. If you don’t, it drops to GestorMSP Connect Free after the grace period — nothing is deleted and no agent stops.

Each endpoint with an agent installed and active during the period — workstation, laptop, physical or virtual server. Devices found by network scanning but without an agent are not counted, and a deactivated device stops being billed in the next cycle.

No. Centralized Service Desk Channels (email, WhatsApp, Teams + AI) is an optional plan, purchased separately. ITSM works normally without it; when purchased, the channels land in the same ticket queue and the history stays unified.

Yes. ITSM is a plan of its own, billed per technician with access to the desk, and it works with another vendor’s monitoring, but asset discovery and inventory come from the RMM agent. Combined with an RMM plan, it gains the link that only exists when both are in the same account: the ticket opens already tied to the device that generated it, with inventory, alerts and remote session in the same place.

Portuguese is billed in reais, English in US dollars, and German, French and Spanish in euros. Taxes and tax documents follow the contract’s region — in Brazil, a municipal service invoice (NFS-e) issued by your company’s city.

Yes, in both directions. A mid-cycle change is calculated pro rata to the days used on each plan, and the invoice shows that calculation record tied to the period’s consumption events.

No. GestorMSP Connect Free does not expire, does not ask for a card and never turns into an automatic charge. It is limited in scale — 5 devices and 1 concurrent user — not in time.

Yes, on paid plans. The annual cycle is billed at once and covers the total number of devices or users purchased; if you grow mid-cycle, you pay only the pro-rata amount for the new ones.