Your entire MSP operation on a single platform
Monitor, support, bill and protect your clients without juggling five tools. GestorMSP unifies monitoring, service desk, billing, sales and security — with an AI copilot across all of it.
What is GestorMSP?
GestorMSP is a unified platform for managed service providers (MSPs) that brings RMM, ITSM, PSA, CRM, SOC and the GestorMSP AI copilot together in a single multi-tenant product. Instead of subscribing to five separate tools and keeping them integrated, the MSP monitors client infrastructure, handles tickets, tracks contracts and hours, issues NF-e/NFS-e and responds to security incidents in one place.
In practice, an RMM alert becomes an ITSM ticket, logs hours in the PSA and ends as an electronic invoice — no spreadsheet exports, no connectors to maintain between vendors. The platform is built by Tisec Tecnologia and includes native remote access (proprietary app, browser and shell) with no extra per-technician license.
Stop integrating tools. Start operating.
Most MSPs pay for an RMM, a PSA, a help desk, a tax system and a remote access tool — and spend hours keeping them in sync. GestorMSP ships these modules already integrated on a single multi-tenant core.
Real-time remote monitoring and management
Own agent for Windows, Linux and macOS with continuous telemetry, full hardware and software inventory, automation and native Microsoft integrations.
- 24/7 monitoring: CPU, memory, disk, GPU, temperature, disk health (S.M.A.R.T.), RAID, battery and connection quality (MOS)
- Automatic hardware and software inventory per device — programs, drivers, services and processes
- Software license inventory and management
- Patch management (Windows, Linux, macOS and ~100 third-party apps) and firmware (BIOS, iLO, iDRAC)
- Network discovery (SNMP, WMI, SSH) with scanner and vulnerability audit log
- Policy automation, scripts and deployment center (PowerShell, Bash and Python)
- Microsoft integrations: Active Directory, Microsoft 365 and Microsoft Entra ID
- Reports, metrics, storage analytics and remote session audit
Native remote access, from browser to terminal
Support from anywhere with GestorMSP Connect, our proprietary app, or straight from the browser — plus a built-in remote shell. All inside the platform, no external tools.
- GestorMSP Connect: proprietary app with two-way audio, multi-monitor and file transfer
- Browser-based remote access — nothing to install on the technician’s side
- Remote shell: PowerShell, CMD and SSH straight to the device
- Wake-on-LAN, remote reboot, session recording and live quality metrics
ITIL v4 service desk with GestorMSP AI
Automatic triage, categorization and resolution suggestions. The AI cross-references the ticket with the CMDB to understand impact before a technician even opens it.
- Incidents, problems, changes and requests with automatic SLA/OLA
- GestorMSP AI: category, likely cause, affected assets and suggested runbook
- Knowledge base, service catalog and self-service portal
- Tickets created automatically from RMM alerts
Recurring billing with NF-e and NFS-e
Contracts per device, hour, usage or license that turn into invoices with NF-e/NFS-e, bank slips and reconciliation — no spreadsheets.
- E-invoicing with NF-e and NFS-e
- Bank slips, bank reconciliation and financial reports
- Automatic recurring billing from real usage measured by the RMM
- MRR, receivables, utilization and per-client margin dashboards
Asset and infrastructure lifecycle management
A complete inventory of your fleet with automatic discovery, warranty, depreciation and end-of-life alerts — all in one dashboard, integrated with the RMM.
- Automatic asset inventory with manufacturer, model and location
- Lifecycle: acquisition, warranty, EOL and depreciation per asset
- Alerts for expiring warranty, EOL and scheduled maintenance
- Software license management and total fleet cost
Capabilities that usually require several paid tools
The GestorMSP agent collects what specialized products charge separately for — disk health, battery, connection quality, firmware and network discovery — all in one dashboard, at no extra cost.
Disk health and benchmark
S.M.A.R.T., disk benchmark (throughput, IOPS, latency and I/O pressure), surface scan, RAID, temperature and failure prediction.
Battery health
Capacity, wear and charge cycles for the laptops in your fleet.
Connection quality (MOS)
Latency, loss and jitter per device, with continuous testing against multiple targets.
Firmware patching
BIOS, iLO (HP) and iDRAC (Dell), with a catalog synced daily.
Network discovery & map
Live inventory, subnets, new devices and anomaly detection.
Asset lifecycle
Warranty, EOL, depreciation and total cost per asset.
Full device details
Services, sensors, users, disks, firewall, encryption and Active Directory.
Patch management
Windows, Linux, macOS and ~100 third-party applications.
Full disk benchmark
Throughput and IOPS, average and worst-volume latency, I/O pressure, S.M.A.R.T., surface scan, RAID, partitions and space analysis — on demand.
Everything an MSP needs — modular and integrated
Turn on only what makes sense for your operation. Each module talks natively to the others — an RMM alert becomes an ITSM ticket, which logs PSA hours, which issues the e-invoice.
RMM + GestorMSP Agent
Our own agent that monitors, discovers and acts on your entire infrastructure — Windows, Linux and macOS.
- Real-time telemetry: CPU, memory, disk, GPU, temperature and sensors
- Disk health (S.M.A.R.T.), benchmark (throughput, IOPS, latency), RAID, battery and MOS
- Network discovery: Docker, Kubernetes, Proxmox, Hyper-V, VMware, firewalls and managed switches
- Automatic infrastructure documentation, with AI audit
- Patch (Win/Linux/macOS), third-party apps, firmware (BIOS/iLO/iDRAC) and remote access
ITSM
ITIL v4 service desk with CMDB, automatic SLA and GestorMSP AI.
- Incidents, problems, changes and requests
- SLA/OLA with escalation and business calendar
- Knowledge base and self-service catalog
- Approval, onboarding and offboarding workflows
- AI triage, categorization and sentiment analysis
PSA
Contracts, projects, hours and NF-e/NFS-e invoicing.
- Contracts per device, hour, usage or license
- Projects, tasks, milestones and time tracking
- E-invoicing: NF-e and NFS-e
- Bank slips, reconciliation and financial management
- Recurring billing from usage measured by the RMM
CRM
Sales pipeline and leads integrated with PSA.
- Visual pipeline with deal stages
- Leads with qualification and scoring (BANT, MEDDIC)
- Activities: call, email, meeting, WhatsApp
- Proposals and direct conversion into contracts
- Funnel reports and contact/company integration
CMDB
Configuration database with automatic discovery and impact map.
- Automatic discovery via SNMP, WMI and SSH
- 20 relationship types between CIs
- Impact and dependency analysis
- Geolocation down to rack and position, with lifecycle
- PAM integration (Keeper, CyberArk, BeyondTrust)
GestorMSP AI
A copilot with RAG over your tenant’s data that answers and runs actions on command on devices.
- RAG over tickets, knowledge base and tenant documents
- Diagnostics: health, disks, RAID, patches, antivirus and network
- Device actions: shutdown, logoff, lock screen, restart service
- VMs and containers: Proxmox, Hyper-V and Kubernetes (pods and workloads)
- Disk failure prediction, storage anomalies and MFA for critical actions
Centralized service
Email, WhatsApp and Teams in one inbox, with AI.
- Unified inbox per client
- Smart routing to PSA/ITSM
- AI for triage, suggested replies and routing
- SLA and metrics per channel
- Unified conversation history
SOC
Security operations center that integrates your tools and correlates everything in a single view.
- Integrates antivirus (Threatdown/Malwarebytes, ESET, Defender), firewall and SIEM (Wazuh)
- Threat intelligence (VirusTotal): hash, IP, domain and URL
- Event correlation in a unified view
- Automatic alerts and incident response
- Vulnerability management (CVEs), scanning and audit
Multi-tenant & Multi-company
A multi-tenant core with data separation per client and per company.
- Logical data isolation per tenant
- Multi-company: HQ and branches
- Granular role-based access (RBAC)
- Full action audit trail
- mTLS validating every connected agent
The AI doesn’t just answer — it runs actions on command on your devices
With RAG over your tenant’s data, the copilot diagnoses, recommends and applies actions on command — from the network layer to Kubernetes clusters — with MFA on critical operations.
What sets us apart in the market
International RMMs and PSAs rarely solve Brazilian tax, charge separately for remote access and treat AI as an add-on. We were built to solve exactly those pains.
Truly Brazilian tax
Native e-invoicing with NF-e and NFS-e in Brazil, bank slips, reconciliation and financial reports. No spreadsheets.
NF-e · NFS-eNative remote access included
GestorMSP Connect (proprietary app), browser access and remote shell (PowerShell, CMD, SSH) are part of the platform — no extra per-technician licenses for external tools.
No extra costAI integrated into operations
GestorMSP AI and proprietary ML, available as the global.ai add-on: storage failure prediction, process analysis, script generation and ITSM suggestions.
Agentic AI 2026Centralized service
Email, WhatsApp and Teams in one inbox, with AI for triage and replies.
Optional planMulti-tenant and multi-company
Data separated per tenant across the stack, with mTLS validating every connected agent and a full audit trail. HQ and branches in the same environment.
Enterprise-readyOne platform, not a bolted-on suite
An alert becomes a ticket, becomes a logged hour, becomes an invoice — no spreadsheet exports, no integrations to maintain. Fewer tools, less cost, less friction.
6 products in 1How GestorMSP is positioned
An honest view of where we focus our differentiators versus the global platforms most used by MSPs.
| Capability | GestorMSP | Typical global RMM/PSA |
|---|---|---|
| RMM + PSA + ITSM + CRM unified | Single platform | Suite / separate modules |
| E-invoicing (NF-e/NFS-e) | Native | Via integration |
| Native remote access (app + Web + shell) | Included in the platform | External tool / separate license |
| Embedded AI / copilot | RMM + ITSM | Add-on or limited |
| WhatsApp support | Native centralized service (optional) | Rare |
| CMDB with impact map | 20 relations + PAM | Basic |
Qualitative comparison prepared by GestorMSP based on public information about each category. Each competitor’s capabilities vary by plan.
Enterprise security by default
You manage your clients’ IT — your platform must be the strongest link in the chain, not the weakest.
Strong encryption
TLS 1.3 in transit, AES-256 at rest and digital signing of agent scripts and installers.
Identity & MFA
FIDO2/WebAuthn passkeys, MFA, social SSO and brute-force protection on login.
Per-tenant isolation
Data separated per tenant across the stack, with mTLS validating every connected agent.
Full audit trail
Every action logged with IP, user, correlation and risk context for incident response.
Common questions about GestorMSP
Straight answers for anyone evaluating replacing five tools with a single platform.
What is GestorMSP?
GestorMSP is a unified platform for managed service providers (MSPs) that brings together RMM, ITSM, PSA, CRM, SOC and the GestorMSP AI copilot, with NF-e/NFS-e e-invoicing, native remote access and zero-trust security. Instead of subscribing to five tools and keeping them integrated, the MSP runs monitoring, tickets, contracts, sales and security on a single multi-tenant core.
Which modules does GestorMSP include?
RMM, ITSM (ITIL v4 service desk), PSA with e-invoicing, CRM, SOC, Asset Management, CMDB, Centralized Service (email, WhatsApp, Teams + AI) and the GestorMSP AI copilot, all integrated on a multi-tenant core. Each module can be enabled as the operation needs it. Centralized Service is an optional plan.
Does GestorMSP issue NF-e and NFS-e?
Yes. The PSA module includes e-invoicing with NF-e/NFS-e, bank slips, bank reconciliation and financial reports. Availability depends on the tenant and municipality configuration.
Is remote access included in the platform?
Yes. GestorMSP Connect (our own app, with two-way audio, multi-monitor and file transfer), browser-based access and the remote shell (PowerShell, CMD and SSH) are part of the platform, with no extra per-technician license.
Does GestorMSP integrate with the Microsoft ecosystem?
Yes. It integrates with Microsoft Active Directory, Microsoft 365 and Microsoft Entra ID, and also handles hardware and software inventory, license management and PAM integrations such as Keeper, CyberArk and BeyondTrust.
Is GestorMSP multi-tenant?
Yes, it is multi-tenant and multi-company, with logical data separation per tenant across the stack and mTLS validating every connected agent. To be specific about the level: today the isolation is logical — there is no dedicated database per client. The model supports HQ and branches, with granular RBAC and a full audit trail.
Which operating systems does the GestorMSP agent monitor?
The native agent covers Windows, Linux and macOS, collecting real-time telemetry for CPU, memory, disk, GPU and temperature, disk health (S.M.A.R.T.), RAID, battery and connection quality (MOS), and running automations and remote access sessions.
Does the RMM run disk benchmarks?
Yes. The benchmark runs on demand on the device with recorded consent, measuring read/write throughput, IOPS, average and worst-volume latency, and I/O pressure. The panel also brings together S.M.A.R.T., surface scan, RAID, partitions and space analysis.
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Content, news and best practices for MSP operations.
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